Refund Policy

1. First 14 Days

You may request a refund of a HealthiBit AI credit purchase within 14 calendar days of the purchase. Refund eligibility may depend on whether purchased credits have already been used and on rights provided by applicable law.

2. One-Time Purchases

HealthiBit AI credit packs are one-time purchases and do not renew automatically. The number of credits and total price are shown before checkout.

Refunds remain available where required by law or where a duplicate charge, billing error, or confirmed service-side failure occurred.

3. Billing Errors

Contact us if you believe you were charged twice, charged after a valid cancellation, or billed an amount that does not match the checkout presented to you. We will review the transaction and issue an appropriate refund or credit when an error is confirmed.

4. How to Request a Refund

Email admin@nexilence.co with:

• The email address used for your HealthiBit account
• Your Paddle transaction or invoice number, if available
• A short note identifying the payment you want reviewed

You may also use Paddle's buyer support channel from your receipt. Do not email card numbers, passwords, medical reports, prescriptions, or other sensitive health information with a refund request.

5. Refund Processing

Approved refunds are returned through Paddle to the original payment method. Processing time depends on the payment provider and may take several business days after Paddle confirms the refund.

6. Statutory Rights

This policy does not limit any mandatory consumer rights available under applicable law. Where local law gives you stronger cancellation or refund rights, those rights apply.

7. Contact

Nexilence

Registered Office: India

Email: admin@nexilence.co

Support: https://www.healthibit.com/support.html